FREQUENTLY ASKED QUESTIONS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

This is an all ages event!

VIP and travel packages are open to guests of all ages for the show and hotel stay. The only thing to keep in mind is that hotel check-in rules vary by property –  in some cases, the primary guest checking in will need to be 18 or 21 years or older, depending on the hotel.

The primary guest will just need to meet the hotel’s age requirement and provide a valid photo ID at check-in.

Hotel check-in age requirements vary by property:

Kimpton Hotel Eventi: 21+ to check in

Ace Hotel: 18+ to check in

All packages must be purchased online. Sales begin on Thursday, April 30 at 9am EDT. After you click “purchase” next to your desired package, you will be directed to our ticketing partner(s) to make and finalize your order.

Yes, there is an 8 ticket limit for VIP tickets and a 2 ticket limit for travel packages.

If you need to request ADA Accommodations for your hotel reservation OR VIP experience, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
# OF TICKETS IN ORDER –
ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

Accessible seating accommodations will vary based on venue availability. Once your request is received, we will go over all available options.

All tickets will be delivered digitally. In the weeks leading to the event, you will receive an email from Ticketmaster with instructions to claim your ticket(s). Click into this email and add the tickets to your Ticketmaster account or digital wallet. You will be required to use the same email address used to purchase your 100x package when accessing your tickets in Ticketmaster. Tickets may be presented digitally or printed prior to arrival.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

If you’d like to gift your travel package, please submit your request to 100x via email by Friday, July 17, 2026. The request must come from the email address used to purchase the package.

To update the will call name, reach out to us HERE and include:

• Purchaser name and email
• Order number and package type
• New ticket holder’s full name, email, and phone number

Once confirmed, the recipient will be able to check in to the hotel, pick up merchandise, and access event tickets.

Important:

• The original purchaser may be responsible for transferring digital event tickets to the recipient. If the request is submitted early enough, this may not be necessary.
• Packages must be paid in full before being transferred.
• Package transfers include the entire package (hotel stay, transportation, merchandise and event tickets) and cannot be separated or split by day.

No. Please see our Purchase Policy for more details.

All 100x packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

For the most up-to-date information on arrival, entry, transportation, policies, and more, please visit the official Zedd In The Park website at zitp.com.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

All Zedd in the Park VIP packages include a General Admission ticket.

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

VIP packages do not include parking. Please note that parking at Randall’s Island is very limited and typically reserved or restricted based on event operations. For larger events, paid parking may be available on-site, but availability is not guaranteed.

Many guests choose to park in nearby areas such as Manhattan or Astoria and walk over the footbridges, or utilize public transportation and rideshare options for a smoother arrival experience.

Only clear bags no larger than 12″ x 6″ x 12″ are permitted on-site. Small non-clear clutch bags no larger than 6″ x 9″ are also allowed. Hydration packs are welcome but must be empty upon entry and have no more than two pockets. All bags are subject to search upon entry.

Please note that bag policies are subject to change based on event and venue guidelines. Check back closer to the event for any updates.

The price listed on our website for travel packages shows both the price per person for a package and the full ‘per package’ price for two guests, not including taxes and fees. Please note – if you are purchasing a travel package before May 29, 2026, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

All travel packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes. The minimum age requirement to check in varies by hotel:

• Kimpton Hotel Eventi: The primary guest checking in must be 21 or older. Guests under 21 may still stay in the room but cannot be the primary guest on the reservation.
• Ace Hotel: The primary guest checking in must be 18 or older.

All guests are required to present valid photo identification at check-in.

Yes, there is an optional payment plan for travel packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on May 29, 2026. If you purchase after May 29, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to May 29, 2026, and are on the payment plan but decide you’d like to make the second payment prior to the May 29 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Please reach out to our ticketing partner, Ticketstoday ([email protected]), for assistance with updating your credit card info for the final payment.

You will receive an email from Ticketstoday 3 days prior to a payment date. If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

Yes! All travel packages include tickets to both nights of the event.

Yes! You have tickets for each show night included in your travel package.

All package merchandise will be distributed at 100x check-in upon arrival. Items must be picked up on-site as we cannot ship merchandise!

Your travel package includes a preloaded OMNY card for use on New York City public transit. This can be used on MTA subways, buses, and the Staten Island Railway to help you travel between your hotel and Randall’s Island.

Each guest will receive an OMNY card preloaded with $35 to be used toward public transportation during the event.

OMNY (One Metro New York) is a contactless fare payment system for MTA subways, buses, and the Staten Island Railway. You can simply tap your card at transit readers for entry — no tickets or MetroCards required.

OMNY cards will be provided at hotel check-in.

Here are the recommended routes based on your hotel to help guide your travel:

Ace Hotel

• From Herald Square, take the N / Q / R / W to 59 St–Lexington Ave
• Transfer to the 4 / 5 / 6 to 125 St
• Take the M35 bus to Randall’s Island

Kimpton Hotel Eventi

• Walk to 34 St–Herald Sq
• Take the N / Q / R / W to 59 St–Lexington Ave
• Transfer to the 4 / 5 / 6 to 125 St
• Walk to the bus stop at Lexington Ave & 125 St (NW corner)
• Take the M35 bus to Randall’s Island
• Final directions and additional tips will be shared closer to the event.

Standard hotel policies apply at both properties, with check-in at 3:00 PM and check-out at 12:00 PM.

There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, your bags can be stored and easily accessible until your room is ready.

100x travel packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

Both hotels were chosen for comfort, quality, and proximity to the venue. Both hotels are about 7 miles from the venue and a 20-30 minute drive, depending on traffic.

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Don’t worry – your reservation is confirmed with us! Hotels usually won’t have guest details until we provide our final rooming lists, which happens about 2-3 weeks before check-in. We recommend waiting until 1-2 weeks before check-in to contact the hotel with special requests.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations.

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
ADDITIONAL NIGHT DATE –
ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to link the reservation, but we cannot guarantee you will be in the same room for the duration of your stay.

All requests must be submitted to 100x by Friday, July 17, 2026.

All hotel related requests can be sent directly to 100x HERE. All requests must be submitted to 100x by Friday, July 17, 2026.